An employee at a Taco Bell in Hialeah, Florida, has been fired after she refused to serve a customer who spoke to her in English on September 13. A video shared to Facebook by Alexandria Montgomery shows the drive-thru employee (who claims her name is Luisa) telling Montgomery that she doesn’t understand English and therefore cannot serve her.
Social media firestorm ensued shortly after a woman posted a Facebook video where a Hialeah Taco Bell employee denied her service because she could not speak Spanish.
Despite a language barrier, Alexandria Montgomery and the Taco Bell employee who identified herself as “Luisa” engaged for several minutes at the drive-through regarding the failed food order.
The employee — who was ultimately fired — slammed the window in Montgomery’s face and threatened to call the police. Montgomery, who is black, called the employee racist.
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